Refund Policy

Refund Policy

 

Returns

 

If the equipment is defective, it must be reported within 3 days of receiving the merchandise. If your refund is approved, you will be given a store credit for your next OnLine purchase. No money will be refunded.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned.

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer.

 

 

There are certain situations where only partial refunds are granted (if applicable).

 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

 

Any item that is returned more than 30 days after delivery

 

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then you will be given a store credit for your next OnLine purchase. No money will be refunded.

 

 

Sale items (if applicable)

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

 

Exchanges (if applicable)

 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@spystorepr.com and send your item to: Hermanas Dávila D-4 Suite 1 Ave. Emérito Betances, Bayamón, PR 00960

 

Gifts (if applicable)

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

 

Shipping

 

To return your product, you should mail your product to: Hermanas Dávila D-4 Suite 1 Ave. Emérito Betances, Bayamón, PR 00960

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.